Category: Rant

  • The ideal ratio of toilets to sinks to hand dryers

    The ideal ratio of toilets to sinks to hand dryers

    Dear reader, this is TMI, but I’m going to tell you anyway. I have a weak bladder. Whenever I’m in a public space, I’m trapped in a vicious circle. It looks a bit like this: You get the idea. But, this post isn’t about my medical problems. That was just to demonstrate my frequent use…

  • Service please: Abercrombie & Fitch’s Regent St. Store

    Service please: Abercrombie & Fitch’s Regent St. Store

    As a fan of the brand, it pains me to report that I have never had a successful shopping experience at the Abercrombie & Fitch store on Regent Street in London. Something has gone wrong every. single. time. I’m quite loyal to a small number of brands. For tech, it’s Apple. For speakers, it’s Sonos.…

  • Get in the bin: Automated “Support” Chatbots

    Get in the bin: Automated “Support” Chatbots

    If my problem could have been resolved by reading a fucking help article, I would have read said article and not had to resort to awkwardly “chatting” with a patronising script regurgitation machine. Has anyone else noticed the explosion in support chatbots over the past few years? Sometimes they like to call them something else…