• I expose scams now

    I expose scams now

    One day, teenage me was walking down a busy highstreet in Croydon with my friends when someone came up to us and launched into a lightning-fast pitch about children in poverty. I thought he said he was collecting money to help said children out. I thought they were a charity. “Please donate,” he said (or […]

  • The ideal ratio of toilets to sinks to hand dryers

    The ideal ratio of toilets to sinks to hand dryers

    Dear reader, this is TMI, but I’m going to tell you anyway. I have a weak bladder. Whenever I’m in a public space, I’m trapped in a vicious circle. It looks a bit like this: You get the idea. But, this post isn’t about my medical problems. That was just to demonstrate my frequent use […]

  • Guest whinge: You can’t underestimate how much this annoys me

    Guest whinge: You can’t underestimate how much this annoys me

    Now it’s time for a guest post. Because we do those around here, apparently. This one comes courtesy of my father, so you can kinda see where I get it from. Let the whinge begin… I was going to have a whinge about how people get aphorisms wrong like “It’s a learning curve” NO! It […]

  • Service please: Abercrombie & Fitch’s Regent St. Store

    Service please: Abercrombie & Fitch’s Regent St. Store

    As a fan of the brand, it pains me to report that I have never had a successful shopping experience at the Abercrombie & Fitch store on Regent Street in London. Something has gone wrong every. single. time. I’m quite loyal to a small number of brands. For tech, it’s Apple. For speakers, it’s Sonos. […]

  • No right to reply: Etsy

    No right to reply: Etsy

    With the second regular series after Get in the bin, I’m going to be applying a little truth filter on the public statements that companies make in response to criticism (because they’re often bullshit). Today’s victim perpetrator (let’s get it right, everyone), is Etsy. This week, The Guardian published an article about how Etsy, which […]

  • Get in the bin: Automated “Support” Chatbots

    Get in the bin: Automated “Support” Chatbots

    If my problem could have been resolved by reading a fucking help article, I would have read said article and not had to resort to awkwardly “chatting” with a patronising script regurgitation machine. Has anyone else noticed the explosion in support chatbots over the past few years? Sometimes they like to call them something else […]

  • Welcome to the whinge

    Welcome to the whinge

    An incredibly boring, pedantic, little shit. That’s how you might describe me after you read some of the posts on the whinge. And for that, I am sorry. We all know what bad customer service looks like. Or do we? Look, there are two types of poor customer service in this world. The first is […]