Tag: customer support

  • Get in the bin: Automated “Support” Chatbots

    Get in the bin: Automated “Support” Chatbots

    If my problem could have been resolved by reading a fucking help article, I would have read said article and not had to resort to awkwardly “chatting” with a patronising script regurgitation machine. Has anyone else noticed the explosion in support chatbots over the past few years? Sometimes they like to call them something else…